Prices, shipping charges and delivery information
The prices stated on the product pages include VAT and other price components.
We currently deliver within Germany and to all European countries according to the list below.
- Shipping within Germany:
In addition to the prices stated for our products, we charge a flat rate for delivery within Germany 6,90 Euros per order. The shipping costs will be clearly communicated to you in the shopping cart system and on the order page.
From a value of goods more than 59, - € the shipping fee is waived for Deliveries within Germany.
The shipping fee includes the statutory value added tax. Since VAT is calculated on the flat-rate shipping costs depending on the goods purchased, it can be reduced if goods are purchased at lower VAT rates. This means that the flat-rate shipping costs can only be finally calculated during the ordering process. However, it cannot get higher, only lower in your favor.
- Returns within Germany:
For returns within Germany, we offer you a free return label. Please just use our Returns portal.
- Delivery service:
We deliver all our orders in Germany up to 20kg exclusively with DHL. To protect the environment, we use the CO2 neutral shipping method GoGreen.
We send orders over 20kg with UPS Carbon neutral.
- Delivery within the European Union:
Within Europe, we also use UPS as an alternative in addition to DHL. In addition to the prices quoted for our products, we charge within Europe the shipping costs depend on the weight of the shipment and the distance to the recipient.
The shipping costs are clearly communicated to you in the shopping cart and on the order page after selecting the destination country.
- Delivery outside the European Union:
! Customs and import sales tax in countries outside the EU!
We deliver VAT-free to countries outside the European Union (these include in particular Switzerland and Great Britain)! Normally, you will then be charged the applicable sales tax in your home country as "import sales tax".
Please note the legal regulations of your home country for the import of alcohol! Outside the EU, additional costs in the form of customs and/or other fees may also apply. Please inform yourself about the regulations of your home country, because you are the importer of the shipment and the content and also bear the legal responsibility for this.
Outside Europe, we also use UPS as an alternative in addition to DHL. The respective countries are selected in the menu on the payment page. We currently do not deliver to countries that are not listed there.
In addition to the prices quoted for our products, we calculate the cost of delivery based on the weight of your order and the distance to the recipient.
The shipping costs are clearly communicated to you in the shopping cart system and on the order page.
- Returns outside of Germany:
We cannot issue free return labels for returns outside of Germany. In this case, please contact our customer service at email@example.com.
Orders that are returned due to errors beyond our control will only be refunded minus the cost of round-trip shipping. These include, among other things: Goods not picked up, incorrect address details, acceptance refused and import fees not paid.
In addition, we charge a fee of 1 € per bottle for the assessment of the goods and re-storage.
Delivery areas Europe with exceptions:
- Denmark (except Faroe Islands and Greenland)
- Finland (except Åland Islands)
- France (excluding overseas territories and departments)
- Greece (except Mount Athos)
- Great Britain (except Channel Islands and non-European areas)
- Italy (except Livigno and Campione d'Italia)
- Netherlands (except non-European areas)
- Spain (except Canary Islands, Ceuta and Melilla)
- Czech Republic
- Cyprus (except Northern Cyprus)