Shipping & Delivery

Prices, shipping charges and delivery information

The prices stated on the product pages include VAT and other price components.

We currently deliver within Germany and to all European countries according to the list below.

Shipping within Germany:

In addition to the prices stated for our products, we charge a flat rate for delivery within Germany 6,90 Euros per order. The shipping costs will be clearly communicated to you in the shopping cart system and on the order page.

From a value of goods more than 59, - € the shipping fee is waived for Deliveries within Germany.

The shipping fee includes the statutory value added tax. Since VAT is calculated on the flat-rate shipping costs depending on the goods purchased, it can be reduced if goods are purchased at lower VAT rates. This means that the flat-rate shipping costs can only be finally calculated during the ordering process. However, it cannot get higher, only lower in your favor.

Returns within Germany:

For returns within Germany, we offer you a free return label. Please just use our Returns portal.

Delivery service:

We deliver all of our orders in Germany exclusively with DHL. To protect the environment, we use the CO2-neutral shipping method GoGreen.

DHL

Delivery within Europe:

In addition to DHL, we also use UPS as an alternative within Europe. In addition to the prices quoted for our products, we charge:
for the delivery of WINE and RAKI within Europe flat rate € 14,99 shipping costs, for the delivery of articles of the category BEER arise additionally € 0,30 per bottle Shipping.

A list of the countries and the associated restrictions can be found below. The shipping costs will be clearly communicated to you in the shopping cart system and on the order page.

Returns outside of Germany:

We are currently unable to issue free return labels for returns outside of Germany. In this case, please contact our customer service at hello@sarap.online

Delivery areas Europe with exceptions:

  • Belgium
  • Bulgaria
  • Denmark (except Faroe Islands and Greenland)
  • Estonia
  • Finland (except Åland Islands)
  • France (excluding overseas territories and departments)
  • Greece (except Mount Athos)
  • Great Britain (except Channel Islands and non-European areas)
  • Ireland
  • Italy (except Livigno and Campione d'Italia)
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands (except non-European areas)
  • Austria
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain (except Canary Islands, Ceuta and Melilla)
  • Czech Republic
  • Hungary
  • Cyprus (except Northern Cyprus)

Delivery outside of Europe:

Outside Europe, we also use UPS as an alternative in addition to DHL. The respective countries are selected in the menu on the payment page. We currently do not deliver to countries that are not listed there.

In addition to the prices quoted for our products, we calculate the cost of delivery based on the weight of your order.

The shipping costs are clearly communicated to you in the shopping cart system and on the order page.